Terms and conditions
Grund resort GOLF&SKI
(hereafter referred to as “the hotel”)
GOLF CLUB U Hrádečku s.r.o
IČO: 259 41 364
based in Mladé Buky, Mlýnská 382
1. CONDITIONS FOR CONCLUSION OF CONTRACT
1.1 The accommodation of guests takes place under an accommodation contract in accordance with §2331 of the Civil Code and the following act 89/2012 Sb, under which the Grund resort hotel (the “accommodation provider”) provides temporary accommodation for an agreed period of time or a period resulting from the nature of the accommodation provided and the accommodation beneficiary (the “guest”) agrees to pay the accommodation provider for accommodation and related services in a time period stated in these terms and conditions (the “contract”).
1.2 The accommodation contract must be concluded in writing. A written confirmation of an order or reservation is sufficient in complying with this requirement.
1.3 The rights and obligations not expressly stated by the accommodation contract are further specified by the terms and conditions and the accommodation price list. If the accommodation contract states anything different to the terms and conditions and/or the price list, the contract will be used.
1.4 If the guest fails to fulfil duties stated in the accommodation contract and the attached terms and conditions and/or the price list of the accommodation provider or if the guest in any way acts indecently in the hotel (a “violation”), the accommodation provider has the right to terminate the accommodation contract before the end of the agreed period of time without a notice period, provided the guest was notified of the violation according to §2331 of the Civil Code.
2. CONCLUSION OF CONTRACT, RESERVATION
2.1 The guest has the obligation to make an order in written form, alternatively by phone and then confirm in writing. A written reservation or confirmation of reservation by phone is defined as an order performed via the reservation form, by email to email@example.com or via mail sent to the hotel address listed in the header of these terms and conditions.
2.2 Once the accommodation provider receives a written order from the guest or a written reservation confirmation, the accommodation provider will provide an invoice for the deposit of 50% of the presumed price of the accommodation, which will be sent to an address given by the guest according to 2.1 of this article. The guest has the obligation to pay the deposit within a period and according to conditions listed in the deposit invoice. The deposit is not required in case of stays reserved seven days or less prior to the date of arrival. In this case the accommodation price is paid in full upon arrival to the hotel.
2.3 The conclusion of the accommodation contract occurs when two conditions are met, the accommodation provider receiving a written order or written reservation confirmation and the moment the amount required for the deposit or the accommodation price paid in full, in cases where according to 2.2 a deposit is not required, is received by the accommodation provider.
3. CANCELLING A RESERVATION, WITHDRAWAL FROM CONTRACT, FAILURE TO ARRIVE AT ACCOMMODATION
3.1 If the guest fails to pay the deposit according to 2.2 properly and/or in time, the reservation is cancelled once the due date is not met.
3.2 The guest has the right to withdraw from the contract before the scheduled day of arrival to the accommodation. The guest has the obligation to notify the accommodation provider of the withdrawal in writing. In this case the accommodation provider has the right to charge a cancellation fee, the amount of which will be calculated from the amount of the deposit, where the rate will be calculated as follows:
The reservation may be cancelled free of charge until 3 pm seven days prior to arrival. When a reservation is cancelled later, 50% of the total price of the accommodation will be charged.
The non-refundable fee of 50% is applicable to stays during 20.12 – 2.1.
Special conditions for groups (5 persons or more) are as follows:
The hotel reserves the right to issue a deposit invoice of 50% of the full price of the stay. In case of a one night stay, then for the full amount of the accommodation price.
The reservation may be cancelled until 3 pm 30 days prior to arrival, in case of a later cancellation the hotel keeps the deposit in full.
Special conditions for weddings: The hotel reserves the right for a non-refundable deposit in case of wedding accommodation reservation.
3.3 If the guest does not arrive at the accommodation 24 hours after scheduled arrival /no show/, the accommodation provider has the right to withdraw from the accommodation contract and also has the right to charge the guest a cancellation fee for the amount of one night of the stay. This does not apply when the guest notified the accommodation provider of a late arrival in advance, no later than 2 days prior to the scheduled arrival via telephone or in written form. The form of the notification is defined by the conditions stated in article 2, paragraph 2.1 of these terms and conditions.
4. ARRIVAL AT THE HOTEL
4.1 The guest will notify an authorized employee of the hotel at the reception upon arrival.
4.2 The guest will provide an ID, passport, or other form of identification, by means of which the authorized employee will confirm the identity of the guest. The validity of personal details will be confirmed by the guest’s signature in the accommodation register of the accommodation provider.
4.3 Unless agreed otherwise, accommodating of arrived guests begins at 3 pm.
4.4 Upon arrival, the guest will pay a surcharge of the accommodation price, which is the agreed price of the stay reduced by the deposit paid according to article 2 paragraph 2.2 of the terms and conditions. After payment of the accommodation surcharge, the accommodation provider will provide a receipt confirming the payment of the stay in full. This does not affect article 2 paragraph 2.2 of the terms and conditions; in this case the accommodation provider provides the guest with a receipt confirming payment of the stay in full.
4.5 The accommodation provider has the right to require a cash deposit of 1000, - CZK for the room. This deposit is refundable upon departure in full or reduced according to conditions stated in article 7 of these terms and conditions.
4.6 An authorized employee of the reception will notify the guest of the terms and conditions, no later than on the day of arrival.
4.7 The number of persons in a room corresponds to the number of persons registered for accommodation. The guest has the obligation to report the exact number at check-in.
4.8 The length of the stay is agreed upon during check-in at the latest and is noted in the accommodation register. The stay can be extended only with the approval of the accommodation provider and must be supported by an entry in the accommodation register.
4.9 The guest hereby agrees to the processing and possession of the guest’s personal data for the purpose of providing the accommodation and keeping records of guests in accordance to Czech law - “zákon č. 565/1990 Sb., o místních poplatcích a zákona č. 326/1999 Sb., o pobytu cizinců na území České republiky a o změně některých zákonů.” Further details of obligations of the guest and the accommodation provider on keeping records and the accommodation register are stated by the aforementioned law regulations.
5. General rules of accommodation
5.1 The guest has the right to make use of the space provided for accommodation, including the common areas and to make use of additional services.
5.2 Upon arrival the guest will receive a key, a magnetic or chip card to the room and hotel entrance (the “keys”). The guest has the obligation to prevent the loss, destruction, or damage of these keys, and to prevent third party members not listed in the accommodation contract to obtain the keys. Fees for the event of loss, destruction, damage as well as allowing access of keys to third party members are stated in the accommodation contract.
5.3 The guest has the obligation to:
know the terms and conditions and adhere to them;
pay the accommodation price according to the valid price list;
make use of the provided spaces correctly, maintain order and cleanliness in all areas meant for accommodation;
make sure cleanliness is adhered to in areas meant for accommodation;
prevent damage to equipment in areas meant for accommodation;
report any damages caused by the guest or persons accommodated in the hotel/pension;
maintain peace and quiet between the hours of 10 pm and 7 am, as to not disturb other guests with noise
turn off any running water, switch off the lights, turn off electrical appliances not in use in the guest’s absence and close all windows upon leaving the room
return the keys to the hotel reception upon departure from the hotel
5.4 Without the approval of the accommodation provider the guest must not:
perform substantial changes to areas meant for accommodation (move furniture, equipment etc.);
remove any equipment from areas meant for accommodation;
use other personal appliances in areas meant for accommodation, except for small appliances used for hygiene or office work;
allow other persons access to areas meant for accommodation;
allow visits to areas meant for accommodation, all visits must be listed in the guestbook and are permitted only between 3 pm and 8 pm with the approval of the accommodation provider; guests may accept visits only in the common areas of the hotel;
state the hotel address as their place of business;
bring animals to hotel areas. The owner of the animal must produce a valid certificate of vaccination upon request proving the animal’s health condition.
5.5 The guest in areas meant for accommodation also must not:
carry a weapon, ammunition, explosives or possess them in such a state allowing for immediate use;
possess, make, or carry narcotic or psychotropic substances or poisons, except for medication prescribed to the guest by a doctor;
smoke; this does not apply in areas reserved for smoking and visibly labelled as such with the respective symbol;
use open fire.
6. Liability of the accommodation provider for the guest’s belongings
6.1 Upon the guest’s request, the accommodation provider will take finances, jewellery, or other valuables into safekeeping. The hotel has the right to refuse to take an item if the item is dangerous or disproportionate in value and scope to the accommodation. The accommodation provider requests that all items given are in a closed or sealed container.
6.2 Requests for compensation for damage caused to the guest’s items can be submitted up to 5 days of discovering damage. Compensation will not be paid if the damage was caused by the guest or an accompanying person.
6.3 If the guest leaves items in the room after the end of accommodation and further accommodation is not paid, the accommodation provider will move such items from the room and store them in a safe place to prevent damage. After the debt for the accommodation has been paid, the accommodation provider will return stored items to the guest.
7. Safety, liability of the guest for caused damage
7.1 The guest has the obligation to learn the safety rules and the evacuation plan in case of fire. This plan can be found in every hotel room or may be viewed at the reception with an authorized employee.
7.2 The guest acts in such a manner as to avoid any limitation of freedom, damage to life, health, or property of others.
7.3 In a case where the guest causes damage to property of the accommodation provider, the damage will be paid from the deposit in accordance to article 4 paragraph 4.5 of the terms and conditions. If the damage is greater than the deposit, the guest has the obligation to pay the difference to the accommodation provider.
8.1 The guest must leave the room by 11 am.
8.2 The guest must lock the room and leave the keys at the hotel reception, unless otherwise instructed.
9. Information on the handling of personal data
9.1 The hotel processes personal data in accordance to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, General Data Protection Regulation.
9.2 For the purpose of realization of a reservation the following data is processed (First name, last name, e-mail address, telephone number, date of stay, special requests, e.g. birthdays, preferences) based on information obtained from the guest.
9.3 Personal data is processed by the hotel manually and automatically through authorized employees and further through processors authorized by the hotel on the basis of personal data processing agreements.
9.4 A list of entities / groups of recipients to whom personal guest data may be made available can be found at the hotel reception.
9.5 The hotel will maintain personal data for a period of 6 years.
9.6 The guest has the right to access, correct or delete their personal data processed by the hotel, or to limit the processing, and the right to object to the processing.
9.7 The guest also has the right to obtain personal data from the hotel concerning the guest which was provided by the guest to the hotel. Upon request of the guest, the hotel shall provide the data subject with data without undue delay in a structured, commonly used, and machine-readable format or upon request of the guest to another clearly identified administrator. This right does not apply to personal data that is not processed automatically.
9.8 3 If the guest believes that his personal data has been processed unlawfully, he may raise a complaint to the supervisory authority, which is the Office for Personal Data Protection for the Czech Republic (www.uoou.cz).
GRUND RESORT GOLF&SKI, Mladé Buky 445, 54223, Mladé Buky, +420 499 421 950, +420 604 273 293, firstname.lastname@example.org
These terms and conditions are valid from 1. 5. 2018.
Name: Jan Grund
Position: Managing Director